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Issue & fix -- for Cloud UX 2020.4.x sites

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An issue was found with MediaCentral | Cloud UX (version 2020.4.x) where if a site is running with 3rd Party Integration when the site reboots (for maintenance or troubleshooting)

MediaCentral | Cloud UX 2020.4.x sites with 3rd Party Integrations will fail connecting to the gateway (triggered by maintenance or troubleshooting reboot) with the following error:

ERROR - unable to connect to the gateway at 'wss://clouduxserver:9900/ws': RemoteCertificateChainErrors

 

The details & the fix for this are here: 

https://avid.secure.force.com/pkb/articles/en_US/troubleshooting/MediaCentral-Cloud-UX-2020-4-x-sites-with-3rd-Party-Integrations-will-fail-connecting-to-the-gateway

 

 


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