Hi,
Good day.
Seeking assistance. I have a question where a metadata of a certain material was deleted in interplay engine and interplay archive. The material was already been archive but now cant be restored.
My idea is to copy the material from the cache and recheckin. Is it possible that the metadata be recovered on both IE and IA?
Any idea. Thanks.
Neil
Hi,
My organisation is looking at Avid Interplay Faciliity package as a possible server solution. I'm looking for a little clarity regarding what software actually comes with this product. I can see you get MediaCentralIUX and it looks like a number of the other items such as Index are paid for options but what does 'production software' actually include as part of the base product?
I'd be grateful if anyone using Interplay could let me know.
Thanks
Hi,
I've read in one of Avid's docs that Interplay remote editing supports DNxHD36, 120 and 185 but no mention of supporting DNxHD85.
Can anyone using remote editing with Interplay please confirm that DNxHD85 is not supported or does the document need updating.
Thanks
Dear Interplay users,
I wonder if anyone had the same problems we having right now: When we ingest media directly in Media Composer OR with our Ingest Server (Media Director) all files are online. After checking in and opening the files on any other client, just the audio files are going offline. When I open them on the Client I have imported them earlier they are also gone. No problems with video files so far. Files are ingested to an indexed workspace on an ISIS5500.
What works:
- Files are online in Access, when we check the storage path under File Location
- Media Indexer is also indexing the files (they appear in the web interface)
- Video files in general
We didn't have any problems until the end of last week. Unfortunately we did some changes in our setup, what makes it even harder to track down the problems:
- Updating Editors to MC 8.5
- Installing TeamViewer 11 on the Clients (upgrade from Teamviewer 7)
- Installing a Cisco VPN Server for MediaCentral Access
It only occurs to audio files. All clients and server have correct DNS entries. Time Synchronisation also seems to be working fine.
What could also trigger such problems? When I start the clients, Media Composer gives me this response for all mounted workspaces:
************* Media Indexing Report *************
The following remote folders are currently unindexed.
Please contact your system administrator.
\\AvidISISIP\Ingest\Avid MediaFiles\MXF\AVID1-HP.1\
\\AvidISISIP\Ingest\Avid MediaFiles\MXF\AVID1-HP.2\
\\AvidISISIP\Ingest\Avid MediaFiles\MXF\AVID2-HP.1\
\\AvidISISIP\Ingest\Avid MediaFiles\MXF\AVID3-HP.1\
and so on... -> This is shown for every MXF Folder, no matter if it's indexed or not. Is this a normal procedure? Also the Indexer gives a severe diagnostic: "Exception on copying files from the backup archive C:\ProgramData\Avid\AvidMI\log\archive\avidmi.log.archive-20160219.zip.bak". Also happened never before.
Edit: And what I recently discovered is another MI diagnostic which might be the lead to the problems:
"Transport Connection to: tcp://192.168.255.3:58971 failed: java.net.SocketException: Connection reset" (also for every IP adress we are trying to get things back to work). Maybe it could be a problem with the VPN server?
I know this could caused by a lot of different settings but maybe anyone have gone through this before :(
Best regards
Arno
I have to say normally I'm in Avid's corner, but I really feel like whatever support model they have setup needs improvement.
Everytime I call, someone answers and takes all of my info - this person struggles to understand what the issue is of course because their role is to simply triage my call. They tell me they can not handle my issue themselves and that one of their colleagues will contact me later. Two issues I have with that, a) they give no timeframe for me to expect the follow up contact - one time they called me back right as I was about the head out the door on a Friday!! b) the automated system requires me to enter in my SysID for the product I'm calling about so that they can route my call to the appropriate department, why then does the person who answers have to forward my info to a "colleague" for a follow up?
Most recently, I've been dealing with an issue where jobs sent to Archive are failing before the SGL server can pick them up. It seems to be a problem with the Providers. I've tried stopping and starting services, rebooting the servers etc, to no avail.
On Feb 18, I was working with someone via email and phone to get the issue resolved, she suggested updating the Access client to the most recent version. Personally, I didn't think that was going to help because jobs sent earlier in the day had been succussful and it suddenly stopped working altogether.
After I installed the Access client patch and experienced the same problem I wrote back to the support rep I was dealing with to let her know that it didn't work. I have not yet received a response and that was 4 days ago!!
This morning, I called support again, punched in my SysID and told the person who (finally) answered the phone that I had an existing case, but no one was responding to my messages. He looked it up and saw my last correspondence, but then proceeded to tell me that he would contact one of his colleagues who would follow up with me! This is infuriating. I have an ISIS that is bursting at the seams and loads of stuff to archive, but I can't get any of it done because of Avid's support model.
ugh.
I've recently installed Interplay 3.1 on 10.9.5 to go along with Media Composer 8.2.2. I also installed Java for OS X 2014-001 and now I get a Fatal Error. The message reads... java.io.IOException: Permission Denied. If I open Access or Administrator as root via the terminal they open fine. If I login as root and open them they run fine. I've tried re-installing the apps to no avail. Has anyone else seen this? and if so is there a fix?
anyone try ou use an intergration of the Interplay Central X with make.tv
Hi,
I would like to ingest medias (audio, graphics) into Interplay. The flow would be the files are dropped in a monitored folder, and then the assets are created in Interplay. How would it be done?
so far, the workflow i found was
1. set a DMF in Avid Media Composer
2. drop files in the DMF, they are added to the bin in AMC
3. check in this bin into Interplay.
PS: I don't need any transcode, I just want the assets created in Interplay.
Let me know your thoughts,
Thanks!
Hi,
We are having an issue where in .sync clips checked into the UX play out of sync, by quite a margin. The thing is double clicking on a .sync clip in the UX actually plays the clip in sync, it's as soon as you place the subclip into a sequence that the audio drifts and on one occassion the video in points did not match the in points set at the source monitor.
Now the .sync clips are perfectly in sync in the Avid and again in the source monitor in the UX, it is only once they are placed in a sequence for a sync pool that they play out of sync.
I should also add that a fix seems to be once placing a new clip to the sequence, loading another sequence then loading your sequence again, or signing out and signing back in again and the sequence plays fine, perfectly in sync, it only throws it out of sync again by adding a new subclip to it.
The media is XAVC Intra. Shot on what I think is a Sony F55. We have had .sync clips before in the UX with not issue, but I'm not 100% sure if this was XAVC material.
we are using Avid 8.4.5. with UX 2.5
It can't be a bandwidth issue as it plays fine in the source monitor. The Master clips are being recording mute and we sync them with WAVS recorded on location using the autosync feature in Avid.
Any ideas?
Folks,
Is anyone using AVID's new (ish) closed caption workflow in Media Central/UX? Importing a caption file, attaching it to a sequence, and maybe modifying it. I would love to talk to you.
I am trying to nail down a workflow for attaching an existing .scc file to a sequence, then opening it in Media Composer for additional (video/audio) editing. So far, I haven't had much luck.
Thanks,
Slim
Dear all, especially Avid interplay transfer users and Avid engineering,
This post consists of 2 parts. 1. A question regarding a possible bug with the transfer manager engine. 2. If as a product, Avid is managing/developing/marketing the transfer manager to the extend they should.
But first the bug I see.
On a HP z400 workstation with Windows 7 64bit Sp1, MC 5.5.3.6, adrenaline with DNxHD expansion. Installing the latest version on the transfer manager client and engine (standalone setup) corrupts several dll's in the C;\Program files x86\Common files\Avid\ folder. This results in MC crashing and not recognizing the adrenaline anymore (lavaflow errors).
It could very well be that, because this version is compatible with MC 6/6.5 that it is not supposed to be used with MC 5.5.3 but the documentation does not mention MC version requirements. And here part 2 of this posts starts. (Rant possibility warning).
I'm looking into several media management solutions available in the market that can "integrate" or sit aside, with Avid MC. Avid has of course Interplay which includes the options interplay transcode, pre-encode etc... also the transfer manager is part of this. But interplay is primarily directed at broadcasters and it's price is accordingly.The transfer manager is the only part of interplay that Avid includes in the MC package and for good reasons if you ask me. But why is the documentation so horribly incomplete?
The standalone setup described with an airspeed classic simply does not work! Not only does the manual instruct the user to remove the FTP option during install, which creates the transfer engine to crash, the setup that actually works is nowhere to be found.
Alternative products I'm looking into are, Marquis project parking, Marquis sequence parking (with its medway engine) and Root6technology's Content agent. While these products are actually very different they also have many things in common.
Now Avid announced in MC7 we will now be able to do background Transcoding/consolidation (not render??? Grrr) in MC, Something the standalone transfer manager could already do more or less. Now, while many of us will be happy with this feature (asked for it for how long???) I suddenly wondered...:
AVID, in light of "opening up", using 3rd party I/O, having 3rd parties integrate AMA plug ins inside MC,.. How about opening up the transfer engine to 3rd parties like Root6 and Marquis to access it to perform media transfer/transcodes/encodes/imports/exports etc... etc... and ALL of these as background processes and with the same integration already in existence? You have never cared to build media management for post production houses, similar to never building a 2 to 4TB shared storage solution for small setups with 2 to 4 clients.
If you really believe in opening up isn't this a mayor opportunity to actually take MC's capabilities a step forward?
If I have a clip with > 16 channels of Audio in Interplay (Interplay V3.5) I get an error message when I drag from the Interplay Window to the Bin in Media Composer 8.5.2 or 8.5.3 The error is:
Source:[NAME]
Track:A17
ERROR [00;00;00;00] ***Error = 'Exception = CM_LABLE_NOT_UNIQUE, tt:2 lnum:1'
Anyone else seen this or know whether it has been fixed?
Can someone on Interplay test something for me? Do an Extended Search of your Database in Interplay Access for "Date Deleted". Do you get any results? I get "There are no results to display". I know that there are clips because if I search for any clips by Type and show the date deleted column they are there. Doesn't matter if use "anytime" or narrow it down further. This is on Interplay v3.5
hi interplay users,
i need interplay to get op1a files. i set it up with MC 5.5 and interplay 2.3 and it works well.
now i'm on SYM 6.03 and interplay 2.7 and i always get the error message : "... Username not registred ...." from the tranfer engine console. so im searching around and found in the 2.7 readme:
"Registering Interplay Transfer Engine
Registering Interplay Transfer Engines using the Interplay Transfer Settings in the Interplay
Administrator does not allow the Avid editing applications access to the Interplay Transfer
Engines. To allow an Avid editing application, such as Avid NewsCutter, access to the
Interplay Transfer Engines, you must register the Interplay Transfer Engines using the Avid
editing application’s Transfer Settings. udev00227088 as designed"
i think thats my fault, i dont register - but where i must do this?! and how to check udev00227088<- whats that? please help.
I got the following error message in Media Composer during the Check In process.
Is it because of media greater than HD? I did have some of that, in DNxHR codec, in my Sequence. The Sequence & Project were HD.
Media not supported because the VCID is dynamic.
Neil.
Fairly new setup of Interplay 1.4 environment with ISIS 1.5 and Media Composer 3.0.
Anyone know of a fix for this? Can I delete all my users and start again?
System has been working during the testing process, and now just before we're about to GO ON AIR with it this week - the Media Composer's get this message whenever they try to check-in to Interplay:Error writing Properties to Asset Manager.
Up until Monday of last week all was fine. Admin user has no issues. All Users have READ/WRITE as Default. Checked Manage DB Roles as well All Folders are also READ/WRITE. (Except unchecked in Avid Assets, which I believe is behaving correctly - when a user logs in to Interplay it creates a folder for itself in unchecked in avid assets for which it has READ/WRITE/DELETE.)
Been on with Avid Support and yet to find an answer. Although we get the error everything checks in anyway, BUT would like to get to the bottom of this.
Anyone experience anything similar? Doesn't make sense to me.
We have deployed our service at a customer site. The service uses Interplay Web Services to query Interplay and retreive details of assets stored in Interplay. The customer has reported that when our service is running, the Media Indexer shows a thread count alarm with a count of over 100,000. When the service is not running, the thread count drops below 1,000. Even when the thread count is high, no adverse effects (other than the alarm) are observed. Is there a way to mitigate this? Is there anything we should be doing in the configuration of Web Services or our use of the API to reduce thread usage? Is there any other information I could provide that would be helpful?
Thanks!
Upgraded MC from 8.4 to 8.6.1 today. The version Matrix says its supported interplay 3.3.0
But I get the error login to interplay failed: format descriptor
I tried patching access to 3.3.1 no luck.
Application works otherwise just cannot connect to Interplay. It does still connect to Isis so I can see the media drive.
Any ideas?
Hi,
We are working with a customer who has Interplay MAM. When querying the metadata for some assets, we get values for the SOM (start of media) field that are greater than 2^31 and are not sure how to interpret these. According to the documentaiton we have, SOM is a value in milliseconds, so a SOM of 2603509709 corresponds to over 30 days. Are we interpreting this correctly? Is that field actually an unsigned ingteger?
Thanks!
Dear Avid,
We are just about to complete an ISIS, Interplay, iNews, MediacentralUX, airspeed 5500, etc.... system setup using Interplay 3.6.0 to find out today that 3.6.1 has been released.
Having come accross some issues with mulitple products and going through the fixes present in 3.6.1 we decided to go for a full system upgrade, but..... I can only find the full 3.6.1 bundle installers. No individual patches on ftp://interplay.avid.com and also no info in the download center.
Please don't tell me that the 3.6.0 -> 3.6.1 upgrade process requires full uninstall re-install for all interplay components and that no patch installers exist.
Thanks,